First Connect is an Austin, Texas-based auto insurer, led by industry veteran Richard L. McCathron.  Rick has been serving drivers across America for over twenty years in every area of insurance operations.

Since 2000, Rick has called Austin home.  He ran multi-state operations for Mercury General Insurance, a Fortune 500 insurance provider.  He also built one of the country’s largest online distributors of insurance products through a network of over 3,000 agents in 47 states.

In late 2012, Rick decided to blend his broad insurance company background, turnaround experience, and start-up entrepreneurialism by founding First Connect Insurance Services, LLC. First Connect is changing the paradigm and bringing to the market an entirely new way of thinking about auto insurance.  He is building a team of top-notch insurance professionals to improve the way insurance companies deliver value to its customers, through truly innovative products and services, while providing  an enhanced customer experience based on empathy, fair treatment, and respect.

What We Believe

First Connect knows that car insurance isn’t something you want to think about too much.  You just need to have the peace of mind that it’s there for you at an affordable price.  We have created a company that is built around serving our customers, first and foremost. We believe our primary job is to carefully listen to you every step of the way.  If there are bumps in the road (so to speak), our job is to keep improving and never take you for granted.

Our six core values are to-

  • Use common sense.
  • Show genuine interest.
  • Be open, honest, and humble.
  • Support our local communities.
  • Deliver on our promises.
  • Be there for you at all times.

So, as the song says, “don’t worry, be happy” with First Connect.  Our wish for you is to have green lights and blue skies wherever you go.